Allianz insurance customers can consult the doctor with cashless benefit on Doctor Anywhere app now!

Please be advised that Video Consultation services will be moved to a new provider with effect 1st August, 2023. For more information, visit your MyHealth portal Allianz Portal here to access the new provider.

Doctor Anywhere, a healthcare app with over a million downloads!

One of Allianz’s Telehealth Partners.

Benefits of Allianz health insurance customers

• 24/7 cashless access to Video Consultations with a licensed GP via the Doctor Anywhere app Includes medication prescribed by a GP (only in Singapore, Malaysia, Thailand and Philippines)

• Free medication delivery service every day from 9:00 AM to 5:00 PM, and free medication delivery within 90 minutes (only available in serviced areas).

• Convenient, secure access to your medical records (e.g. Referrals, Medical Certificates)

Medication Delivery within 90 minutes serviced areas

Rayong, Bangkok, Nonthaburi, Pathumthani, Samutprakarn, Chonburi, Chiangmai, Songkla, Nakornpathom, Prachuapkhirikhan, Khonkaen, Udonthani, Phuket, Ubonratchathani, Nakonsrithammarat, Kanchanaburi, Chanthaburi, Chaiyaphum, Phitsanulok, Chiangrai, Petchabun, Phrae, Lampang, Lamphun, Uttaradit, Trang, Ranong

* For other provinces, medicine will be delivered on the next day.

Steps for registering on the Doctor Anywhere app

For new users

1. Login on MyHealth portal here.

2. Select ‘Video Consultation’ and follow the prompts.

3. Sign up with your email address and policy number as per your insurance documents.

4. Download the Doctor Anywhere app, login with the credentials you just signed up with.

For those who are existing users

1. Link your Allianz account to your existing DA account Please email your name, email address, ID/Passport, and policy number to: allianzsupport@doctoranywhere.com After you have received confirmation that your account has been updated, launch the DA app, and login with your email address.

2. To verify if your account has been linked, please scroll down to the Membership tab and ensure that Allianz is reflected in your Membership details.

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Suitable Conditions for Video Consultation

Many common illnesses and chronic conditions can be effectively treated through a video consultation, such as the following:

Common Illnesses

• Fever

• Cough, sore throat or laryngitis

• Diarrhea / Vomiting

• Flu / Cold

• Sinusitis

• Rash and skin conditions

• Cold sores

• Headache

• Giddiness / Dizziness

• Red eye

Follow-up for Chronic Conditions

• Diabetes

• Hypertension

• Hyperlipidemia

• Other secondary diseases which may arise from conditions mentioned above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

* For other unspecified symptoms, the doctor will diagnose based on the medical history, current symptoms, and any other relevant documents that can be disclosed, to assess suitability before undergoing treatment through video call.

* Please check your policy's benefits with your insurer before receiving treatment.

How it works: Video consultation

2 ways to consult a GP

1. See the doctor now

Any GP that is available will pick up your consultation call. Average waiting time is approximately 2 minutes.

2. Make an appointment

You can choose your preferred doctor and schedule your consultation at a later time.

See the doctor with cashless benefit

If you have any questions or need further information, you can contact:

Email: askus.th@doctoranywhere.com

Phone: (+66) 2 508 8658